Privacy Policy
Effective Date: February 2025
1. Introduction
Welcome to Naivasha Crescent Lodge. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book a stay, or communicate with us.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, postal address, payment details, and identification documents when making a booking.
Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site.
Cookies and Tracking Technologies: To enhance your experience and improve our services.
3. How We Use Your Information
We use the collected information to:
Process and manage your reservations.
Communicate with you regarding your stay, promotions, and special offers.
Enhance our website’s functionality and user experience.
Comply with legal and regulatory requirements.
Improve our services and personalize your experience.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
Service providers assisting in payment processing, website hosting, or customer support.
Legal authorities if required by law or to protect our rights.
Business partners offering complementary services related to your stay.
5. Data Security
We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online transmission is entirely secure, and we encourage users to take precautions.
6. Your Rights and Choices
You have the right to:
Access, update, or delete your personal information.
Opt-out of marketing communications.
Restrict or object to certain data processing activities.
To exercise these rights, contact us at info@crescentlodge.co.ke.
7. Cookies and Tracking Technologies
We use cookies to improve website performance and user experience. You can control cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Naivasha Crescent Lodge
Phone: +254 11 1000300 / +254 710 524 086
Email: info@crescentlodge.co.ke
Thank you for trusting Naivasha Crescent Lodge with your personal information.
